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Peer Assistance in the Workplace

This two-day workshop is restricted to persons in a position to implement a peer-to-peer support service as part of an Employee Assistance Program within the work place.

Participants focus on the issues, skills, and practices associated with peer assistance improving peer training abilities, and developing a training curriculum for your specific workplace. A variety of peer program models are examined.

The content of the workshop relies on participant concerns and interests and typical topics which have emerged in past workshops include:

  • union and non-union peer assistance programs
  • recruiting, selecting and training peer assistants
  • the role of management, supervision and team leaders and
  • the relationship between the EAP or EFAP and peer work.

Persons who take this workshop have typically been nominated by their co-workers, managers, supervisors or team leaders to participate.

The workshop normally is organized around these three topics:

  • Gaining up-to-date knowledge. Examples of workplace peer assistance models are presented including models from some of the most experienced corporations in Canada and the United States.
  • Designing Curriculum. A sample curriculum is presented that focuses on experiential training activities, including warm-ups, skill learning activities, and debriefing procedures. Activities to increase employee ownership of program issues and concerns are also demonstrated. Participants will create at least one additional session to use in their back-home setting.
  • Managing Program Issues. Principles of program design, including gaining support, dealing with controversies, and resolving tough dilemmas, multiple roles, family member involvement, and confidentiality are typically included in this section.

The course leader(s) are the most experienced peer assistance program experts in Canada.

Participants who attend both days of the workshop will receive a Certificate of Completion. Continuing Education Unit (CEU) credit is also available through the Canadian Counselling Association.

Course Fee for 2001:


The fee for this workshop is includes all instructional costs, resource materials, nutrition breaks, and post-session assignment consultation.